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Frequently Asked Questions

Below are a list of the questions we are asked most often. Can't find what you need? Submit a support ticket, and we'll respond within 3 business days.


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Membership and partnership

Courses and webinars

Credentials

ISSPCommunity

Membership and partnership

  • How much is ISSP membership?

    ISSP offers a variety of membership types. Explore the different benefits and pricing tiers for individual membership and organizational membership.

  • Do you offer any discounts for membership?

    ISSP offers memberships at discounted rates for students who are currently enrolled in a college or university, for emerging professionals and retirees, and for those who reside in low or middle Income economies as defined by the World Bank. See discounts here.

  • How do I renew my membership?

    You will receive an email notification when your membership is up for renewal, notifying you that a new invoice is available within the member portal.


    To renew your membership, simply login to the portal and pay the outstanding balance on the invoice. Once this payment is made, your membership will be active for another year.

  • Where can I find my member ID?

    You can find your member ID by logging into the member portal. Once logged in, look at the URL bar at the top of your screen. Your member ID is the 8 digit number at the end of the URL.


  • I purchased a membership but have not yet received access to the member portal. What do I do?

    Please use this link to access the member portal. 


    To login, enter the email address that you used when you purchased your membership. Then, click the Forgot Password button. This will prompt an email to help you reset your password. Please check your junk and/or spam folders if you do not receive this email. 


    If you still need help, please submit a support ticket, and we'll reply within 3 business days. 

  • Does ISSP offer memberships for organizations?

    Yes, we offer Organizational Memberships, and you can learn more about the benefits and pricing levels here.

Courses and webinars

  • How do I access an ISSP course after I make the purchase?

    You must be logged into the ISSPHub to see your courses. You can find the link to login in the upper right-hand corner. 


    After you have logged in, navigate to the full course list from the button on the left side of the menu. Click on the course that you purchased. Click on the first module to begin the course. 


    Once you have begun the course, it will be added to the “My Courses” section of your ISSPHub profile for easy access in the future. If you are still having difficulty accessing your course, you can submit a support ticket, and we will respond within 3 business days.

  • Are the ISSP webinars recorded?

    Yes, most of our webinars are recorded. All ISSP members gain access to the webinar recordings in the ISSPHub as a member benefit. (You must login first to view webinar listings.)

  • How do I register for a webinar?

    To register for a webinar, follow these steps:

    • Click on the event page for the webinar you're interested in attending.
    • Select the Register button. 
    • Once in the registration section, there are three tabs on the left side. It is critical that you complete the information required in each of these tabs.
    • Once you have filled out the three tabs on the left, you will click to confirm your registration and receive a confirmation email.

    *Please note that if you are having difficulty completing the registration, we recommend utilizing a different browser and clearing your cache.

Sustainability Excellence credentials (SEA and SEP)

  • Where do I find the study materials for the SEA/SEP credentials?

    You can find the study materials for the SEA and SEP credentials here

  • When will I receive my SEA or SEP study materials?

    The study materials are all provided via email with a digital download and are emailed to you immediately upon purchase. 


    If you purchased the materials and did not receive an email, please check your junk and/or spam folders. 


    If you are still unable to locate the email, please submit a support ticket, and we'll reply within 3 business days. 

  • Where do I register for the SEA or SEP exam?

    ISSP is the education provider for the SEA and SEP credentials. However, the exam and registration process are managed by our partner, Green Business Certification Inc. (GBCI). 


    You can learn more about both the SEA and SEP credentials, including registration for the exam here. We encourage you to download the SEA Candidate Handbook which contains detailed information on the exam and renewal process. 


    If you have any questions about this process, you can reach out to GBCI directly via email at sustainabilityexcellence@gbci.org.

  • What is needed to maintain the SEA or SEP credential?

    Each credential has its own renewal requirements managed by Green Business Certification Inc. (GBCI). Learn more about renewal requirements or credential maintenance


    For any additional questions, please reach out to GBCI directly via email at sustainabilityexcellence@gbci.org.

  • Where do I take the SEA or SEP exam?

    The exam can be scheduled to be taken at a proctoring location near you or from your home. This process is managed by Green Business Certification Inc. (GBCI). 


    Learn more about scheduling the exams


    For any additional questions, please reach out to GBCI directly via email at sustainabilityexcellence@gbci.org.

  • Are the SEA and SEP programs designed for professionals working outside of the United States?

    The SEA and SEP credentials are international, and there are credential holders all around the world.

  • How long does it take to prepare for the SEA and SEP exams?

    The amount of time needed to prepare for an ISSP exam is dependent on each individual and their familiarity with the exam content. ISSP recommends that candidates give themselves at least a month to prepare using the ISSP study materials.

  • How do I find other SEA/SEP credential holders in my area?

    You can search for other credential holders on GBCI’s public directory.

  • What is exam maintenance and how might it affect my journey?

    Exam maintenance is a key component of the life cycle of an exam. It allows GBCI the opportunity to review statistical data collected over a specified period and determine which questions need to be updated or replaced to ensure the exam continues to have accurate content, a high level of integrity, and fairness. The process is seamless for candidates and should not disrupt any existing study or scheduling arrangements.


    You can learn more here

ISSPCommunity

  • What is ISSPCommunity?

    This community platform is a trusted discussion space for members to network and solve challenges together. The goal of the platform is to facilitate the types of meaningful, tactical exchanges that are often limited on social media forums due to functionality or privacy concerns. 

  • Where can I find my login information? What should I do if I forget my password?

    You can login with your existing member username and password. If you forgot your password, reset it here

  • How can I change my notification preferences?

    Members receive two types of notifications: (1) weekly Community Digest emails with a summary of their newsfeed and (2) Instant Alerts to their email after new posts on their profile, replies to their posts, or mentions. 


    Members can always update their Community Digest subscription by clicking on the upper right profile avatar menu drop down > Account Settings > Subscriptions tab. Instant alerts can be turned off by clicking on the upper right profile avatar menu drop down > Account Settings > Subscriptions tab and selecting 'off' for Instant Alerts. 

  • How can I customize my newsfeed?

    Members can individually customize their own site-wide newsfeed (and therefore the Community Digest) by clicking on the 3 dots in the upper right corner of newsfeed posts > unfollow > confirm. 


    Unfollowing an entire category of activity will remove that activity from the newsfeed (and the member's community digest). 

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